Past due members

See what happens when a member's card fails, how long the grace period lasts, and when the membership is treated as canceled.

When a member’s credit card fails, they have 7 days to add a new payment card. The new payment card is automatically charged for the past balance, and there is no change to the billing period.

If the member does not pay in the 7-day grace period, they are considered a canceled member.

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