Enter the email address on your account and Heylo shows only the sign-in methods that account has, so you do not need to remember how you signed up. Your phone number, Google, and Apple work too. One account works on iOS, Android, and the web, and your groups, events, and messages are the same everywhere. If you do not have an account yet, sign up first.
Log in with your email
Go to heylo.com/login or open the Heylo app, enter your email address, and select Continue with Email.
Choose a sign-in method. Heylo shows the ones your account has: Sign in with password, Login with Google, Login with Apple, and Send code to email.
If you chose Send code to email, enter the 6-digit code from the email with the subject "Your Heylo verification code". Codes are valid for 60 minutes.
If your account does not have a password yet, Heylo asks you to set one after you enter the code. If you have a password and cannot remember it, select Forgot password? to get a reset email.
You are logged in when you see your groups. If you are not in any groups yet, Heylo opens group search so you can find one to join.
Log in with your phone number
Heylo uses your phone number to log you in and to keep scammers and bots out. Other members never see it.
- On the login screen, select Use Phone Number above the email field.
- Enter your phone number and select Continue with Phone.
- Enter the 6-digit code Heylo texts you. Select Resend code if it does not arrive.
Select Use Email to switch back to email.
Log in with Google or Apple
Select Continue with Google or Continue with Apple on the login screen. Continue with Apple appears in the iOS app only.
If you sign in with Google or Apple using an email address that already has a Heylo account, Heylo adds that sign-in method to the existing account and asks you to try again. Select the same button a second time and you are in. Heylo does not create a second account.
If Heylo cannot find your account
Heylo shows "No account found" when no account uses the email address you entered. Select Try another way to enter a different email address or use your phone number, or select Create new account to sign up.
If you have more than one account
Heylo shows "Multiple accounts found" when your email address is on more than one account. Each card lists the name on the account, when it was last active, when it was created, and how many groups it belongs to. Pick the one you want to keep and select Choose account. Heylo emails you a code, then removes that email address from the other accounts so this does not come up again.
To change the email address or phone number on your account after you log in, see Update your profile. If none of these steps work, contact the Heylo team.