For group leaders
Run the group: events, payments, members, and more. The same articles live in their sections; this view collects the ones you reach for most.
Getting started
Bulk invites by emailInvite your whole roster at once by pasting in member emails. See how the follow-up schedule works and how to manage pending invites.Create a groupStart a group on Heylo in under a minute. Pick a name and privacy setting, add a photo, invite a few people, and schedule your first event.Custom group linkEvery group gets one unique link that opens its profile. Learn how to customize the URL, who controls it, and what happens to an old link.Group appearance and brandingMake your group feel like home with brand colors, a logo, a custom link, and a featured leadership team that new members recognize.Group profileYour group profile shows your name, logo, leaders, links, and upcoming events in one place, and it stays current without any upkeep.Grow group and discoverabilityPublish your group so new members can find it through Heylo Discover and search engines, plus best practices for getting events indexed.Heylo is a community management platform for in-person groupsSee what Heylo gives every group: a branded space with tools for events, communications, members, and payments, on any device or by email.How to Improve Your Event’s Google Ranking on HeyloGet your events found on Google with searchable titles, detailed descriptions, early publishing, outside links, and a consistent schedule.Import Members into HeyloSend your member roster to the Heylo team and each person gets a personalized invite with their details, membership, and renewal date filled in.Increase your active membersActive members grow when members have a reason to open your group regularly. These actions give them one.InvitesSix ways to invite people to your group: a link, email, contacts, a QR code, the share sheet, or search. Invites are personalized by sender.Log inLog in to Heylo at heylo.com/login or in the app with your email, phone number, Google, or Apple, and what to do if Heylo cannot find your account.Moving from Meetup to Heylo: A Leader's GuideA leader's guide to moving your group off Meetup: what to set up first, how to time the switch, moving your email list, and mistakes to avoid.Multiple groupsThere is no limit on groups. Belong to as many as you like, create more than one, and connect chapters with organization level tools.Onboard from Whatsapp or Chat AppMove your group off WhatsApp, text, or GroupMe by pasting your group link into the chat. Members join with one tap, with no new app to install.Onboarding best practices and communicationsAn eight step plan for moving your members onto Heylo, from first events to a hard transition date, with sample FAQs you can copy and send.
Events
Add to personal calendarAdd any Heylo event to Google, Outlook, or Apple Calendar by tapping its date and time, and keep the Heylo link for current details.Attendance, Check-ins and MilestonesGive members credit for showing up with event check-ins, see where milestone badges appear across Heylo, and check in guests at the event.Collaborations and adding multiple groups to eventsShare a single event across two or more groups, with one set of details, one attendee list, and one event chat for everyone involved.Create eventAdd an event to your group in a few steps, starting with a name, date, and time. Everything else on the event is optional.Draft eventsSave an event as a draft so admins and hosts can build it together, gather feedback, and publish only once the details are ready.Email newslettersSet the day, time, and audiences for your group's weekly event newsletter, preview a draft, or turn the newsletter off entirely.Embed events on websitePut a live calendar of your public Heylo events on your own website with a single code snippet that stays in sync automatically.EventSee what an event on Heylo includes, from registrations and chat to check-ins, location, tickets, and photos, all in one place.Event cover photoSet the cover photo that introduces your event, using Heylo AI, your group album, a file from your device, or your device camera.Event descriptionsFormat an event description with bold text, bulleted and numbered lists, and links so members can skim the details on their phone.Event invitesShare an event with a personalized invite link that shows the recipient who invited them, which lifts registrations and attendance.Event photo albumsCollect event photos and videos in one album attendees can browse, download, and share with the event and group branding attached.Export attendeesDownload the attendee list for any event as a CSV, including responses to your registration questions, from the event edit menu.Feedback for hosts and adminsSend admins a star rating and comment about the group, anonymously if you prefer, after an event, from the group tab, or when leaving.Google and search engine integrationMake your events discoverable in Google search by setting group visibility to public, and see which details show to people outside the group.GuestsLet members bring friends and family by turning on guest registrations, naming each guest, and setting guest limits or a separate price.HostsGive trusted members host access to run a single event, with tools for attendees, attendance, and payments, but no group admin control.Integrate with Instagram and social mediaGenerate a square or vertical event graphic from the Stories button, then post it to Instagram or save it to your camera roll.LeaderboardSee who shows up most with an attendance leaderboard on the members tab, ranked by check-ins for the current month and for all time.LocationPin an exact meeting spot with a map location or Google Plus Code, add a note such as table upstairs, or hide it until members register.Priority accessReward paid membership plans with early or exclusive event sign-up, so those members can secure a spot before the rest of the group.Private eventsRestrict an event to members with a chosen role, so only they can see it, register, and join the event chat. Good for staged rollouts.Public eventsChoose whether an event is private, members only, or public, and let non-members register for a public event without joining your group.RafflesDraw a random winner from checked-in attendees on the event attendance screen, and see who is eligible and what a raffle does not save.Recurring, repeating, and duplicating eventsRepeat an event weekly, biweekly, or monthly, learn when the next one appears, and edit either a single date or the whole series.Registration capsLimit how many people can take each registration option, so it closes on its own once the cap is reached and no one can register past it.Registration questionsCollect information from members during sign-up with free text or multiple choice questions, keep answers private, and export responses.Registration restricted by roleLimit a registration option to members with a specific role, to grant discounts, early access, or a VIP experience within one event.Registrations and RSVPsSet up custom and multiple registrations, control who can see the attendee list, and open, close, or schedule registration for an event.Reminders and notificationsUnderstand how Heylo announces new and updated events, which reminders hosts and attendees get, and how to pick who hears about a change.SearchFilter a long list of events by searching event names, so a search for BBQ surfaces every event with that word in its title.Team RegistrationTurn a registration into a team sign-up, where a captain names the team, invites teammates from the group, and pays for everyone at once.Time zonesSet the time zone when you create an event, and every member sees the start time converted to the time zone on their own device.View events: Calendar and scroll to past eventsSwitch between the monthly calendar and the scrolling list on the events tab, browse months ahead or back, and jump back to today.Virtual Events and Video LinksAdd a Zoom, Meet, or Teams link to any event, control who can see the link, and update it any time before the event starts.WaitlistCap event attendance and let extra sign-ups join a waitlist that promotes people automatically, including guests and paid registrations.
Communications
@mentionsPull someone into a conversation with an @mention, and see which notifications reach them by push, by email, or in Heylo itself.AnnouncementsSend an announcement that reaches every member of your group by in-app notification, push, and email, and learn where to post one.BenefitsSet up a benefits tab so members can find your group's partners, playlists, and merch, each with a link, discount code, and its own chat.Build community with communicationsSee how the five ways to communicate on Heylo work together: topic chats, event chats, announcements, direct messages, and benefits.Chat messagingFind out what you can send in a Heylo chat, from photos and videos to GIFs, reactions, replies, mentions, polls, and link previews.Deleting messagesDelete a message you sent, or as an admin delete anyone's message in a group or event chat, and see what readers are left with.Edit messagesFix a typo in a message you sent. Editing stays open to the sender for four hours, and the message carries an edited tag afterward.Email Blasts and IntegrationReach your whole group by email from inside Heylo: announcement blasts, event emails, the weekly newsletter, audiences, and pricing.Event chatEvery event gets its own chat for hosts and attendees. See who can read and post, and where the conversation goes once it archives.Group chatJoin, leave, mute, or create a topic chat in your group, and see how moderators and auto-archiving keep the chats screen tidy.Group photo albumPhotos and videos from group and event chats collect in one album. See who can view them, which chats are excluded, and how to save them.LinksSave guidelines, resources, and other key information as links on your group tab, and choose which ones appear on your group profile.Photos and videos: Size and multiplesSend up to nine photos or videos in a single chat message, at their original size and resolution, with nothing compressed along the way.Pin chatsPin an important message to the top of any chat as a two-line banner. See who can pin, how to pin, and how to unpin later.PollsAsk your group a question and watch answers arrive live. Pick the chat that reaches the right people, and see what polls can and cannot do.Private group chatsCreate a chat only invited members can see, add or remove participants, and use the admin chat that every group starts with.ReactionsReact to any message or photo with an emoji, see who reacted, set your skin tone, and learn which notifications a reaction sends.Search chatsSearch your group's full message history, or one chat at a time, and see what is searchable and how far back each plan reaches.
Members
Active membersA member is active when they have opened your group on Heylo in the last 90 days. Push notifications and email opens do not count.Banned membersHow admins permanently remove someone from a group, what a ban takes away from that member, and why it cannot be undone.Controls for onboarding prospective membersDecide who gets into your group with automatic or manual approval, review join requests, and require a photo before joining.Event check-ins and host countsSee how event check-ins and hosting tally on each profile, and how the monthly attendance board ranks the top attendees.IcebreakersSet up to six prompts for your group, see how members answer them, and where those answers appear in profiles and search.Leadership titlesGive a title to anyone who helps lead your group. Titles sit next to their name and move them to the top of the members tab.Member directorySearch every profile in your group, and learn how the members tab orders new joins, recent updates, top attendees, and leaders.Member QuestionnaireCollect what you need from every new member: private fields, custom questions, where answers live, and how to export them.ProfilesSee what a profile holds: photos, a bio, interests, and a link, plus the answers specific to each group, and who can view it.RolesGroup members into roles to recognize them, share admin permissions, and gate chats, events, and benefits for paying members.Welcome messageGreet new members with a message during group onboarding. Edit the text and choose which leader it comes from at any time.
Payments
Cash sponsorshipsBrands pay your group a monthly amount for deliverables you choose, and Heylo handles the contract, the invoicing, the placements, the review, and the payout.Set up your sponsor profileGet cash sponsorships for your group. Brands request through your sponsorship link, and no brand gets in unless you approve it and agree to the terms.Review a sponsor request or offerDecide which brands sponsor your group. Review each request, send your customized offers, and counter or accept any offer from a brand.Sponsorship offers and deliverablesA sponsorship offer sets what your group delivers each month, for how long, and for what price. Both sides agree to it before anything starts.Run your sponsorshipSubmit each deliverable from your sponsorship admin portal and let Heylo check it, run the placements, report to the brand, and send the payout.Sponsorship payoutsSponsorship payouts arrive monthly, in full, to the bank account linked to your Heylo group.Cancel, change or pause membershipCancel a paid membership, switch plans, or pause billing, and see when each change takes effect and what happens to group access.CurrenciesSee the currencies Heylo can collect payments in, and what it costs when the payment currency differs from your bank account currency.Event donationsTurn on sliding scale donations so members can contribute during registration, while your event stays open to everyone who cannot pay.Increase membership pricesRaise membership prices for everyone or only for new members, and plan the announcement so current members understand the change.Member paymentsSee every way your group can collect money on Heylo, from paid events and donations to membership dues, supporting memberships, and stores.Membership duesCollect required recurring dues from members, with automatic renewals, optional free trials, and access that adjusts when someone cancels.Membership plansCreate membership plans with your own price, frequency, visibility, and linked roles, then launch the membership and track who signs up.Migrate existing paid membersBring paid members over from another platform with their billing dates, payment frequency, check-in counts, and profile details intact.Paid event discountsGive guests, volunteers, and members in certain roles a lower price using one-time discount links or role based registration pricing.Paid event ticketsCharge for an event, set the cancellation period that decides when cards are billed, and change the price as registration fills up.Past due membersSee what happens when a member's card fails, how long the grace period lasts, and when the membership is treated as canceled.Payments reportingRead your group's payments tab: paying member counts, retained, returned, new and lost figures, payment history, filters, and exports.Payouts and bank accountsLink a bank account to receive the money your group collects, and see when the weekly deposit arrives and what is deducted from it.Pricing: Platform and processing fees for paymentsCompare the platform and processing fees charged on each Heylo plan, and decide whether your group or the member covers them.Refunds and disputesOnly a group's admins can issue a refund. Heylo returns the full payment in 5 to 10 days and refunds its own platform fee to the group.Shopify integrationSync member emails and paid membership tags to your Shopify store so discounts and benefits apply and expire without manual work.StoresAdd a store to your group's content tab to sell branded gear or feature partner brands, with photos, descriptions, and discount codes.Supporting membershipsOffer an optional paid membership that keeps your group free to join, with automatic reminders and a link you can share anywhere.TaxSee how tax and 1099 reporting work for the money your group collects on Heylo, and where to check the current filing threshold.
Safety, security, privacy, and admin controls
AdminsAdmins run every part of a group, from members to payments. See what they control, how to add one, and how many a group can have.APIConnect your systems to Heylo with the Business plan API. Fetch events and attendance, remove members, and manage role membership.Data and payments storage, privacy, and encryptionSee where your group's data lives, who at Heylo can reach it, how messages are stored, and how member payment details are kept secure.Delete groupA group disappears once its last member leaves. See how an admin removes members and exits, and when to ask the Heylo team for help.Group permissionsSet who can join your group, who approves them, and which members can create chats, events, and pages. Adjust it in admin settings.Group privacy and dataChoose whether your group is public, closed, or invite-only, and see how you keep ownership of your data and can export it anytime.IntegrationsConnect your group to Mailchimp, Google, calendars, maps, Instagram, and Shopify, and set up the nightly Mailchimp member sync.Member insightsOpen a member's insights to see their join date, waiver status, events hosted and attended, payments collected, and membership plan.Pulse analyticsTrack members, events, chats, and payments in your group's Pulse dashboard, tap any tile to see the people behind it, and export to CSV.Remove memberRemove a member from your group in a few taps. See what access they lose, what history stays, and where to find them afterward.Reporting inappropriate behaviorReport a member from their profile or a chat when something is wrong. See how the Heylo team reviews reports and what happens next.Reports and exportsSee the reports available to admins, from individual member history to payments, and export your member roster or event data to CSV.Safety and managementSee everything an admin controls in a group: settings and branding, members and roles, events, message moderation, and payments.Waiver signaturesUpload your waiver once and Heylo prompts members to sign before they join or register. Track signatures and export them with member data.
Organization
Controls for organizationsSee what an organization admin controls: admins at every level, the shared bank account, access to any group, and custom reporting.Custom reporting across groupsRequest reports that span every group in your organization, from event attendance to payments, delivered monthly, annually, or one-off.Memberships, Payments, BankingDecide whether each chapter links its own bank account or the organization collects centrally, and see who can view which payment reporting.Organization for multiple chapter groupsSee how Heylo Organization gives each chapter leader their own group while the wider organization keeps shared controls, data, and branding.Organization pricingLearn how organization pricing works: a per group, per month quote shaped by group count, member count, payment volume, and reporting needs.Sharing across groupsPass brand assets, roles, links, benefits, and collab events from the organization down to every chapter group, and refresh them as groups join.
About Heylo
Accessible Countries and LanguagesSee where Heylo works and which languages it speaks: the web in all compliant geographies, mobile in 100+ countries, four languages.Availability and Devices: iOS, Android, WebFind out where you can use Heylo: the iOS and Android apps, mobile web, and desktop browsers, with everything you do synced across devices.Contact the Heylo TeamReach the Heylo team through Support Chat, email, or Instagram, and find where to read what shipped in each release of Heylo.Heylo Instagram collab post guidelinesFollow the format, content, tagging, and approval rules for an Instagram collab post with Heylo so your group post gets accepted.Heylo’s referral programShare your referral link and earn $50 when the group you refer activates on Heylo, paid out through Venmo, PayPal, or Heylo credit.Leadership resourcesFind the resources Heylo put together for group leaders: leader stories, tips and announcements on Instagram, and the leader newsletter.PricingSee what Heylo includes for free, what Heylo Pro adds, how an admin manages or cancels the subscription, and how Enterprise is priced.
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